Privacy policy

FX ANALYTICA LIMITED

WEBSITE AND PLATFORM PRIVACY POLICY

Your privacy and trust are important to us and this private policy provides important information about how FX AnalyticaLimited handle personal data. We are committed to keeping your personal data safe and confidential both online and offline

Please read this policy carefully on contact us on our contact page if you have any questions about our privacy practices. We may make changes to this policy from time to time and it is important that you check his policy for any updates. If we make changes we consider to be important we will let you know by putting notice on the platform

How we use the personal data we collect

We collect use disclose transfer and store personal data when needed to provide our services and for operational and business purposes as described in this policy. We want to be clear about our privacy practises so you can make informed choices about the use of your personal data. You can contact us at any time with questions or concerns

We use your personal data to provide you with the services you request through the website and platform in order to perform our contractual obligation in relation to those services and to keep in touch with you to provide you with information about the products we supply. We may also in accordance with our legitimate interests use your personal information to market our products and services. We will notify you separately if we process your personal data for any other purpose and if required ask for your consent. You can control what and how you receive communications from us and how we use your information by following the instructions detailed in creating an account and registering on the platform section of this private policy.

creating an account and registering on the platform

When you create an account on the platform we require you to provide your first and last name e-mail address residential address phone number date of birth a copy of your photo ID such as passport or driving licence a copy of a recent utility bill or bank statement as evidence of your residential address and credit card or bank card details. We may also collect additional information which may be relevant to the services we provide.

We use this data to verify your identity and to set up and administer your account to provide technical and customer support and training and send you subscription and service data which may be sent by notifications through the platform in order to perform our contractual obligations and to comply with our legal obligations

If it is necessary to use your personal data for any other service you may request whilst using the platform we will tell you how we will use your personal data at the time probably with a pop up notice and if there are any additional terms of conditions which will apply. You will be asked to confirm you agree to these additional terms and conditions before matters can proceed

We may send you information by SMS push notification e-mail or in-app notification about our product services which we think would be of interest to you or upon your request. Information we send you will always be in relation to the services you have requested from us and to give you opportunities to use our products in a better way. We will only ever send you communications that you would reasonably expect and have a minimal effect on your privacy

If you receive e-mail communications from us about the market or your activity on our platform and don't want to in future please use the unsubscribe link within the e-mail and we will stop sending you this information via e-mail

Please note that push notifications are sent to every device you have logged into your account from. If you use another persons device to log into your account this will result in push notifications being sent to the to the device used to access the account. If you have used another person's device to log into your account or have allowed another person to log into your account please contact customer service to request the removal of a particular device from the account

Personalization

We use personal data such as your location to deliver tailored content such as research reports and business information and to personalise your experience with our services. We will also collect and process non personal and anonymised data for statistical purposes and analysis and to help us provide a better service.

Contacting us by e-mail

When you e-mail us you may be requested to provide some additional personal data like your name e-mail address and residential address. We will use this data to verify your identity in order to be able to respond to your query so that we can meet our contractual obligations. Emails are stored on our standard internal contact systems which are secure and cannot be accessed my external parties.

Our legal obligations

we may be required to retain and use personal data to meet our internal and external audit requirements, for data security purposes and as we believe to be necessary or appropriate to comply with our obligations under applicable law and regulations which may include laws and regulations outside your country of residence and to respond to requests from courts law enforcement agencies regulatory agencies and other public and government authorities which may include such authorities outside your country of residence and to monitor compliance with and enforce our platform terms and conditions and to carry out any anti money laundering sanctions or know your customer checks as required by applicable laws and regulations or to protect our rights privacy safety property or those of other persons. We may also be required to use and retain personal data after you have closed your account for legal regulatory and compliance reasons such as prevention detection or investigation of a crime loss prevention or fraud prevention

Third party login

You may choose to use your own social networking logins to log into our platform. If you choose to connect using social networking or similar service we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These third party services may collect information such as the web pages you visited and IP addresses and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third party services you use to connect to the platform. If you do not want your personal data shared with your social media account provider or other users of the social media service please do not connect your social media account with your FX Analytica account and do not use the related functionality on the platform.

When we share personal data

we share or disclose personal data when necessary to provide services or conduct our business operations. When we share personal data we do so in accordance with applicable data privacy laws and our internal security standards

Our third party service providers

we partner with and are supported by service providers. We will make personal data available to our service providers only when necessary to fulfil the services they provide to us such as software system and platform support direct marketing services cloud hosting services advertising including affiliate advertising data analytics. Our third party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us

Third parties for legal reasons

we will share personal data when we believe it is required to comply with legal obligations and respond to requests from government agencies including law enforcement and other public authorities which may include authorities outside your country of residence and in the event of a merger sale restructure acquisition joint venture assignment transfer or other disposition of all or any portion of our business assets or stock and to protect our rights users systems and services

Obtaining a copy of your personal data and correcting mistakes

We respect your right to access and control your personal data we will respond to requests for personal data and where applicable will correct amend or delete your personal data

Access to personal data. We will give you access to your personal data including a copy of your personal data undergoing processing on request unless any relevant legal requirement prevents us from doing so or other exemptions apply. Before providing access to you we will ask you to prove your identity and give us sufficient information about your interaction with us so that we can locate any relevant data .

Correction and deletion. You have the right to correct or amend your personal data if it is inaccurate or requires updating you may also have the right to request us to delete your personal data. If you request that we delete your personal data this will result in the automatic closure of your account and we will remove your personal data from active processing. However we will be required to maintain your personal data to comply with our legal and regulatory requirements as well as in accordance with our internal compliance requirements it relation to maintaining records .

We reserve the right to charge you a reasonable administrative fee for any money firstly unfounded or excessive request confirming your access to your personal data and for any additional copies of the personal data you request from us

Data security

we all committed to safeguarding and protecting personal data and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal data provided to us from accidental or unlawful destruction loss alteration unauthorise disclosure of or access to personal data transmitted stored or otherwise processed.

Data retention

we will only retain your personal data for as long as we reasonably require it for legal or business purposes subject to the minimum applicable regulatory retention. In determining data retention periods we will take into account local laws contractual obligations and the expectations and requirements of our customers. When we no longer need personal data we securely delete or destroy it.

cookies are small text files placed on your device and are commonly used on the Internet. We use cookies on the website and the platform. To understand more about the kind of cookies we use and how you control and delete cookies please see cookie policy .

Contacting us about this policy or making a complaint

if you have any queries about the contents of this policy or wish to inform of us a change or correction to your personal data or would like a copy of the data we collect on you or wish to raise a complaint or comment please contact us.

If you are not satisfied with our response or believe you or we are not processing your personal data in accordance with the law you can escalate your complaint to the data protection supervisory authority in your jurisdiction.